FAQ

- Frequently Asked Questions :

 

  • Q: Is it safe to order online at gotta-jewelry.com?
  • A: YES! gotta-jewelry.com uses high quality secure servers to protect your private information. You can see this with our certified badges.

 

  • Q:  Are the CZ stones glued on the product?
  • A: No, they are not glued. All the CZ stones we used is AAA grade CZ with hand setting.They won't fall out.

 

  • Q:  Will the jewelry fade?
  • A : We do high quality electroplating with ecoating. The gold color can last for more than 2 years without tarnishing. But your careful maintenance will greatly help to last its beautiful finish

 

  • Q: What payment methods do you accept?
  • A: We accept credit cards - VISA, Mastercard, and American Express as well as Stripe and PayPal.

 

 

  • Q: How much does shipping cost and how long does it take for delivery?
  • A: We ship your package for free with a quality service. We usually use USP, DHL or Fedex.However, the delivery time may vary depending on the country, ranging from 3 days to 15 days. During the holiday season, deliveries may be delayed. We do not deliver in Tunisia.

 

  • Q: Why are there products available only for the US?
  • A:Some products are only available in the United States
    It could happen that during the delivery, you have two different tracking numbers and that you have two packages.
    Don't worry, this is because we have two warehouses, one for international delivery and the United States and the other one only for the United States.
    The delivery in our two warehouses are similar within one day of difference.

 

  • Q: How do I order?
  • A: Orders can be placed on gotta-jewelry.com. It's a quick and easy process!

 

  • Q: My tracking number doesn't work?
  • A: Please allow up to 12 hours for the tracking number to update.

 

- Questions about the brand

 

  • Q: What is Gotta jewelry?
  • A: Gotta jewelry is an online jewelry store, which sells popular, high quality iced out jewelry. We strive to always provide you with quality at affordable prices. Because for us every customer is a diamond, and that we do not neglect a diamond. That's why our goal is to showcase you with the best in hip hop jewelry.

 

  • Q: Is it safe to order online at gotta-jewelry.com?
  • A: YES! gotta-jewelry.com uses high quality secure servers to protect your private information. You can see this with our certified badges.