FAQs

- Frequently Asked Questions:



  • Q:What countries do you deliver to?
  • A:We deliver to over 74 countries worldwide, in North and South America, Europe, Africa and Asia. 

 

  • Q: Is it safe to order online at gotta-jewelry.com?
  • A: YES! gotta-jewelry.com uses high-quality to secure servers to protect your private information. We also have an SSL certificate on our site. You can see this with our certified badges.

 

  • Q: Are the CZ stones glued to the product?
  • A: No, they are unglued. All the CZ stones we used are AAA+ grade CZ with a hand set. They won't fall out.


  • Q: Will the jewelry fade?
  • A: We have jewelry made with AAA+ to AAAAA+ grade cubic zirconia, Exemplary maintenance of these remains nevertheless recommended.

 

  • Is the jewelry real?
  • A: We have jewelry made with AAA+ to AAAAA+ grade cubic zirconia, 925 steel metals. We also have jewelry plated 3 to 5 times with 14K to 18K gold, or more for some of our products. We also have jewelry made with moissanite (for our expensive jewelry).So you can be reassured by their qualities.


  • Q: Can I take a shower when wearing your jewelry?
  • A: Yes, you can, but it is recommended to keep it dry, even sterling silver gets tarnished when gets wet.

 

  • Q: What payment methods do you accept?
  • A: We accept credit cards - VISA, Mastercard, and American Express as well as Stripe and PayPal.

 

  • Q: How does How much does cost and how long does it take for delivery?
  • A: We ship your package for free with a quality service. We usually use USP, DHL, or FedEx.However, the delivery time may vary depending on the country, ranging from 3 days to 15 days. During the holiday season, deliveries may be delayed.

  • Q: How do I order?
  • A: Orders can be placed on gotta-jewelry.com. It's a quick and easy process!

  • Q: My tracking number doesn't work?
  • A: Please allow up to 12 hours for the tracking number to update.

  • Q: What is shipping protection?
  • A: At Gotta jewelry, we are the only ones in the iced jewelry industry to do this. If an item is lost, damaged, or stolen, insurance will replace it. At checkout, you will see the option to add shipping protection to your order, for a small percentage of the cart value. When payment is complete, a brief email is sent to you providing instructions for submitting a claim as well as a link to the claims page on their websiteWhen you encounter problems with your order, you simply follow the link to their site and file a claim by submitting your email and order number. Their support team will be ready to work with you, committing to a resolution with a replacement order within 24 hours or less.



- Questions about the brand:

 

  • Q: What is Gotta jewelry?
  • A: Gotta jewelry is an online jewelry store, which sells popular, high-quality iced-out jewelry. We strive to always provide you with quality at affordable prices. Because for us every customer is a diamond, and that we do not neglect a diamond. That's why our goal is to showcase you with the best in hip-hop jewelry.